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Tag: customer experience

How can ucaas apis improve customer experiences

How Can UCaaS APIs Improve Customer Experiences?

As more business leaders focus on delighting customers, they’re setting their sights on unified communications. Market researchers predict that 70% of businesses will use UCaaS solutions by 2023,1 so it’s clear that interest in flexible, cloud-based communications isn’t going away any time soon. However, increased

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CPaaS programmable communications

What are CPaaS and programmable communications?

Among the many acronyms used in the IT industry and more specifically in the software world, you have probably already heard of CPaaS, for Communication Platform As A Service. But what is CPaaS? What does it cover? And how can we take full advantage of programmable communications?

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communication programmable CPaaS

Communications programmables et CPaaS, mode d’emploi

Parmi les nombreux acronymes employés dans l’industrie informatique et plus particulièrement dans le monde du logiciel, vous avez certainement déjà entendu parler du CPaaS (“Communication Platform As A Service”) et des communications programmables. Mais qu’est-ce donc que le CPaaS ? Que cela couvre t’il ? Et comment en tirer pleinement avantage ?

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Voice alerting made simple

Discover how to easily build voice alerting

Are you looking up to increase user experience with smart notifications? Ever thought of synchronous channels perks like voice? Using “Voice Alerting” guarantees the notification you just sent had the attention it deserved. It enables quick escalation, immediate acknowledgement and real-time statistics.

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