The Ultimate Guide
To Unified Communications as a Service ​

Unified communications as a service (UCaaS) has revolutionized the way businesses communicate. With features like HD audio and video conferencing, presence, mobility options, team chat, and much more, UCaaS makes it easier than ever to stay connected regardless of where your teams are located.

The UCaaS market is predicted to reach $262 billion by 2030,1 so it’s clear that demand for these flexible, cloud-based platforms is high – but do unified communications truly live up to the hype?

Whether you’re just getting started with UCaaS or looking to upgrade an outdated system, this guide shares everything you need to know about this popular communications solution.

  • What Is UCaaS?
  • Types of UCaaS Architectures
  • Popular UCaaS Functions
  • UCaaS Vendors, Providers, and Resellers
  • What Are the Benefits of UCaaS?
  • UCaaS Best Practices
  • How to Find the Right UCaaS Solution
  • How to Set Up a UCaaS System
  • FAQs

What Is UCaaS?

UCaaS could best be described as a suite of fully integrated communication tools, from audio and video calls to instant messaging, file sharing, and more. UCaaS platforms enable businesses to support hybrid work initiatives by delivering these apps over the cloud, eliminating the need for desk phones or traditional in-office work models. In short, UCaaS offers your employees access to the communication tools they need to stay connected from any device or location.